What are your shipping terms & conditions?
RETURN & REFUND POLICY
For any defective product we are happy to replace the item(s) in question with coupon vouchers on a 1-1 basis. We do not replace/refund/or exchange product simply due to not liking the taste/texture.
You must contact us at firstname.lastname@example.org within 12 hours of online purchase for us to cancel your transaction. After 12 hours no cancellations are allowed.
CREDIT CARDS ACCEPTED
We accept Visa, Mastercard, American Express, Discover
Shipping is limited to the USA at this point in time. We will not ship out of the country. We process all orders within 12 hours of receiving them and they are put in the mail within 24-48 hours after. We mail USPS and FedEx depending on the number of boxes ordered.
NEW SHIPPING NOTIFICATION
We have transitioned to weight-based shipping:
In true EPIC fashion, we are always looking for ways to make our customer's experience as seamless as possible. That's why, for efficiency purposes, we have transitioned over to weight-based shipping. Here's how it works:
0.0 lb - 10.99 lb = $8.50 (covers sample pack orders + 1 parcel shipments)
11.0 lb - 15.99 lb = $14.95 (Covers master case orders & 2 case Broth orders)
16.0 lb - 20.99 lb = $19.95 (Covers 2 parcel shipments including 3 case Broth orders)
21.0 lb - 29.99 lb = $24.95 (Covers 4 case Broth orders)
30.0 lb - 39.99 lb = $29.95 (Covers 3 parcel shipments)
*Shipping rate increases by $10 with every 10 lbs. above Level 5.
As always, if you have questions regarding our new policy, don't hesitate to reach out to us: email@example.com; 512-944-8502
Do you guys ship internationally?
We currently only ship our products within the U.S.
Philosophy & Values
What is more important to buy 100% grass fed or 100% animals?
We believe that 100% grass-fed animals are beyond organic.
How can I support the EPIC movement?
If you enjoy this product that features pasture raised, grass finished meats, please join us in proudly supporting the Savory Institute’s mission to heal the land using properly managed livestock. Go to the Savory Institute's website for more information and to make a donation. Help us ensure that future generations can eat Epically!
For an explanation of the remarkable results achieved by the Savory Institute, watch Allan Savory’s TED Talk here.
I have specific food allergies to ingredients found in some of your products. Are there allergen cross-contamination processes in place for the manufacturing of your products?
Yes, Any EPIC product that contains any of the top 8 allergens or has any chance of contact with these allergens is labeled as such. Please know that we take allergens very seriously, and have made certain that our manufacturing facilities follow a stringent allergen management policy. This includes specific controls for raw materials and the manufacturing process, line scheduling, and sanitation to manage the risk of allergen introduction and the potential risk of cross-contact.
What are these fat deposits on my EPIC bar?
Some EPIC products commonly show visible fat deposits. Our Lamb Currant Mint Bar, Wagyu Strips, and Venison Strips are just a few examples. These fat deposits are an off-white color, and are perfectly fine to eat. Just think of it as visible pre-workout fuel!
Why do you sell a "100% grass-fed" bison bacon cranberry bar as well as a "100% natural" bison bacon cranberry bar?
EPIC is committed to sourcing as much 100% Grass Fed Bison as the market can provide. To learn more, read our blog.
Why is it every so often I bite into a rough piece in my EPIC bar?
At EPIC we purchase whole animal muscle meat to use in our bars. All animal muscle meat is enveloped within a thin tendinous sheath (connective tissue) that is removed prior to cooking. We cut excess tendon by hand to ensure a lean and clean bite. Occasionally, a small piece of tendon might sneak past us. Once cooked, this tissue can turn into a hard or chewy piece inside your bar. The texture is similar to a chewy strip of beef jerky.
Why is there "dark stuff" in the duck fat?
This "dark stuff" is the most glorious part of the duck fat! The culprit of the discoloration is nourishing collagen naturally contained in duck skin. It is the most flavorful part of the duck oil and should be savored for maximum enjoyment.
Why is there separation in some of the oils?
Separation is naturally occurring and is a result of the unique makeup of each animal. Duck for example has a similar ratio of saturated to unsaturated fats, as a result, there can be "cloudiness" inside the jar. Simply shake or stir the oil prior to using. When you refrigerate the product, all the fats solidify and the separation disappears.
Do I need to refrigerate bone broth?
EPIC Bone Broth is now shelf stable and only needs to be refrigerated after opening.
Are the animal oils safe to eat uncooked?
Absolutely. The oils can actually be used as butter replacement!
Are your bars and bites fully cooked?
Yes! All EPIC Bars and Bites are fully cooked.
What cuts of meat do you use?
This is actually proprietary information, and part of what makes EPIC, well EPIC! Rest assured, there’s no funny business with the parts of the animal we use to make our meat based provisions. We use only 100% muscle meat. The only exception here would be our Beef Liver Bites in which we do include a combination of muscle meat and organ meat to make the most nutrient dense EPIC Bite to date!
Okay, so you combine organ meat and muscle meat to make the EPIC beef liver and beef bites. What's the ratio of liver to beef in these?
While the ratio is proprietary, we can tell you that 2.5 oz. of liver goes into each individual bag of Beef Liver and Beef Bites before the cook process.
I left my EPIC bar in a hot pantry/backpack/vehicle for an extended period of time. Can I still eat it?
As long as the product has not reached the best by date and there are no signs of a compromised vacuum seal or apparent spoilage, the bar should be completely fine.
What is the solid formation in my broth?
This is the collagen and fat content appearing and accumulating within the product. Just one of the many benefits of bone broth that will dissolve once heated.
What is the source of the lactic acid in your bone broth?
The lactic acid in the Bone Broth is derived from beets.
What is the source of the lactic acid in your bars?
The lactic acid in the bars is derived from tapioca starch.
Can I get your products in Canada and abroad?
We made it to Canada!! Currently you can find us at Costco! Check out www.epicprovisions.ca to see which products are available.
How long are the animal oils good for once opened?
They are good until their expiration date but we do recommend refrigerating after opening. Keep in mind, this is another EPIC product that is likely to come into contact with other food items. We recommend keeping the oils refrigerated and using a clean utensil during every use.
Do you cook the egg whites in the performance bar?
The egg whites are pasteurized prior to going in our bar, thus making them safe for consumption.
What oil are your pork skins fried in?
Our pork skins are fried in pork lard. Our baked pork rinds are coated in a light spray of pork lard before being baked.
Why do some of my pork rinds/cracklings have a blue/green color?
No worries here! This coloring that shows up from time to time on our pork rinds is simply from the food grade stamp on the pig skin. While there is no food safety issue here, if you are really bothered by the coloring please reach out to customer support, (firstname.lastname@example.org) and we’ll make things right.
Why is my bag of pork rinds only half full?
While certain bags can appear less "full" than others, this is typically just an aesthetic issue, since each rind varies in shape and size. Each bag should contain 2.5 oz. of product.